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LUGGAGE PROS FAQS

Ordering


+ I just placed my order, now what?

Every order processes differently, so please check the product page for your items processing time frame. While we try to have items shipped as quickly as possible, some require assembly and take the full processing time to ship.


+ What is the purpose of my order number?

Your order number is the easiest way for us to pull up your invoice.Please keep this number handy, should you call or email us with questions or shipping updates. It’s included in your order confirmation email, and if you created an account on our site, it’s also listed there.


+ When will I get my tracking number?

Your tracking number will be available once it is scanned and picked up by FedEx. There is a bit of a delay in this step, as we try to make sure there is movement on the tracking before we update you.


+ When can I expect my order to arrive?

With regular ground shipping, your order should arrive within five business days from when it ships. Please note, that we ship most of our non-expedited orders via FedEx Home Delivery or USPS, depending on the item. FedEx Home Delivery works Tuesday – Saturday, so there is a chance your order will come over the weekend. Please note, expedited shipping is NOT delivered on weekends, unless set up that way with a sales associate via telephone.


Shipping


+ How fast will I get my luggage if I pick expedited shipping?

Most expedited orders leave the warehouse same or next business day, depending on the time of day your order is placed. Please note, FedEx does not include the initial shipping day as a day in transit, nor do they include weekend days, unless you specifically set your order up for Saturday delivery. See below for a more detailed breakdown

2nd day air – If you place your order with two-day shipping, it will essentially be there within three business days once it ships. Ex: Your order is picked up on Thursday, it will arrive on Monday.

3-day express saver – Three-day shipping will be 4 business days from the day it leaves to when you receive it. Ex: Your item ships on Thursday, and it will arrive on Tuesday.


+ I’m shipping internationally – how long will this take?

International shipments take anywhere from 7-18 business days in transit, depending on which shipping method you select. We ship all international orders via USPS, and tracking is available once the order is picked up from our warehouse.


Returns


+ How can I return my item, it doesn’t fit my needs?

Upon receiving your item, if you wish to return or exchange it, please call us at 1-800-595-5456 and we can email you a prepaid FedEx return label.


+ My item came broken, damaged, etc. Help!

Should your item come damaged, please call us right away! We generally request images of the damage, and once received, we can set up a reshipment for a new bag and send a prepaid FedEx return label to ship the defective one back.

Other


+ The airlines damaged my luggage, how do I proceed?

We advise everyone to thoroughly check their luggage before leaving the airport. Should you noticed damage, caused by the airline, file a claim with their customer service counter immediately. Unfortunately, most warranties do not cover airline damage, and you will not get a free replacement.


+ My coupon code didn’t work. Why?

There are a couple different reasons why this might be happening. 1. You have already applied a code; we can only apply one coupon code per order. 2. The item you’re purchasing is excluded from the code. Please check the fine print/exclusions link in every email to review the list of excluded brands.


+ What is considered carry on size?

Carry on sizes vary by airline. We always suggest you check with the airline you’re flying, to ensure your bag is going to be acceptable.


We encourage all customers to review and look over their items at the time of delivery. This will give us plenty of time, should you need to return/exchange/fix a damaged item before your trip.

Still have questions? Email us at luggage@luggagepros.com or call at 1-800-595-5456 and a team member will be happy to assist you!